About Haas Automation

print

Haas Factory Outlet Distributor Network

Haas provides an unrivaled advantage for our customers when it comes to engineering and manufacturing: the best cost-to-performance machine tools anywhere. But what completes the package is the industry's best customer service. The worldwide network of Haas Factory Outlets (HFOs) provides Haas customers with a level of professionalism not seen before in this industry.

All HFO personnel meet standards set by the Haas factory. The HFO model provides a professional sales staff whose focus is helping you find the Haas machine that best fits your needs. Every HFO also has dedicated applications engineers – factory-trained professionals who know how to help you streamline your manufacturing processes. Additionally, every Haas distributor fields a complete and dedicated service department. HFO service professionals – certified, knowledgeable, courteous – arrive in fully outfitted, well-stocked vehicles. The Haas "Platinum One-Call" service goal is to successfully repair your machine the first time out more than 90% of the time.

Our network of Haas Factory Outlets combines the convenience and security of a local dealer with the strengths of an international organization. Every HFO facility, and every person who works there, is dedicated to helping our customers succeed. We believe this local presence is the best way to provide our customers with superior sales, service, and applications assistance – it's all part of the total commitment that makes Haas the best value in the machine tool industry.

The HFO Service Difference

• Local service provided through our HFO network means no waiting for service technicians to fly out at your expense, often taking days to arrive.
• Localized attention to your specific needs: Extensive local parts inventories worldwide, coupled with our factory part-exchange policy, means same-day replacement on most parts.
• In those rare instances when a part is not locally available, we provide better than 99% same-day factory shipping of service parts orders.
• Better than 90% "First Call Completion" to get your machine up and running. This is accomplished through locally dispatched and fully stocked service vans, local parts inventories, and same-day parts exchange.
• Factory-certified technicians are dedicated exclusively to servicing Haas equipment. Every service technician is recertified annually, and required to participate in ongoing training via our online training courses.
• Reasonably priced replacement parts. We believe in transparency and honesty in pricing. Haas service charges are set fairly – exactly the way we'd like to be treated by our suppliers.